Privacy Policy

Effective September 24, 2026

This policy explains what information Garner Solutions, LLC ("we", "us") collects when you use American Mahjong (the "Game"), our online services, and this website, and how we use it. We collect only what we need to run the Game, and we do not sell your personal information.

What we collect

Your account

• Your display name and, if you sign in with email, your email address.
• If you sign in with Apple, Google, or Steam: an account identifier from that service (for Steam, your Steam ID), and your name or email if the service shares it.
• Which licenses your account holds and how they were bought.

Purchases

Purchases on this website are processed by our reseller Paddle.com. Paddle collects your payment details and billing address; we do not see or store your full card number. Paddle shares with us what we need to give you your license, such as your email address, country, the order, and its status. For Steam purchases, we receive only confirmation from Steam that your Steam account owns the Game.

Playing the Game

• Your game results and statistics, such as games played, wins, and the card lines you won with, so we can show them on your profile.
• Gameplay analytics, such as which card lines are played and completed, stored without your name, to improve the Game. You can turn this off in the Game's settings.
• Cards and other content you create, so we can save them and show them to the players at your table.

Technical information

Your IP address, device and browser type, sign-in times, and service logs. We use these to keep the Game secure, to fix problems, and to enforce one active session per license.

Feedback you send

If you use Send feedback in the Game, your note is posted publicly in the #feedback channel of the American Mahjong Discord server, where our team and other players can read it. It is posted by the Game, without your name or account. If you leave "Include the game version and system details" on, the post also shows the Game's version, your operating system, graphics card, screen size, and whether you were in a game. If you add an email address, it goes only to a private channel our team can see, and we use it only to reply to you. Please do not put other personal information in your note. Our servers do not keep a copy of the note; they log only that one was sent and the IP address it came from, to prevent spam.

Update checks

To tell you when a new version is out, the Game checks for updates when it starts and every 30 minutes while it runs: on Steam it reads a small public file on americanmahjonggame.com, and inside Discord it downloads a fresh copy of its own page. These checks send nothing about you: no account, name, Steam ID, game data or cookies. As with any web request, our hosting provider receives your IP address and a generic browser or game-engine name; we don't use them to identify you.

Crash reports

If American Mahjong closes unexpectedly (for example it crashes, or you end it from Task Manager while it is not responding), the next time you open the game on your computer it may ask whether you want to send a crash report. Nothing is sent unless you press Send. A crash report contains:

• the game version, your operating system, your graphics card and your screen size;
• the last part (at most 64 KB) of the game's own log file from the session that closed. This is the technical record the game writes while it runs. Before anything is sent, the game removes your computer's user name, the path to your user folder and anything that looks like an email address;
• anything you choose to add: a short note about what you were doing, and your email address if you want a reply;
• a copy of the card you were playing, only if you tick "Include the card I was playing".

Crash reports go only to the American Mahjong team, in a private channel on our Discord server. They are never posted publicly and never shared with anyone else. We use them only to find and fix problems, and we use your email only to reply to you. If you press Not now, the game won't ask about that crash again. We delete a report within 90 days.

Cards you attach to feedback

When you send feedback while playing your own card, you can tick "Attach the card I'm playing". The card is sent only to the team (the same private channel). It is never posted with your note in #feedback, and we use it only to reproduce and fix what you reported.

Voice and video

Voice and video are off until you turn them on, and your device asks for your permission first. Your audio and video travel directly between the players at your table, encrypted, or through a relay server when a direct connection is not possible. We do not record or store them. When a direct connection is used, the other players' devices can see your IP address, as with most online voice calls.

Playing inside Discord

If you play the Game as a Discord Activity, Discord asks for your permission first and then shares your Discord account ID, username, display name, and avatar with the Game. We use your display name as your name at the table unless you type another. Your name passes through our servers only to reach the other players at your table: we do not store your Discord information, and the sign-in token Discord issues passes through our server without being saved. Inside Discord the Game's own voice and video are off; you talk in Discord's call, which Discord's privacy policy covers. Your connection reaches our servers through Discord's network, so we see Discord's network addresses rather than yours.

How we use it

• To provide the Game: your account, license checks, online tables, voice and video, saved cards, and your profile and statistics.
• To keep things fair and secure: preventing license sharing and fraud, and enforcing our Terms of Service.
• To support you and to send service messages about your account or purchases. We will only send marketing email if you opt in.
• To improve the Game, using analytics you can turn off.

If you are in the European Economic Area or the United Kingdom, we rely on these legal bases: performing our contract with you (running the Game and your license), our legitimate interests (security, preventing fraud and license sharing, and improving the Game), your consent (camera, microphone, and marketing email), and legal obligations (tax and accounting records).

Who we share it with

• Other players see your display name, your seat at the table, your public game actions, and your voice and video if you turn them on.
• Service providers who help us run the Game, under contract: Paddle (payments and tax), Valve (Steam sign-in and ownership checks), Apple and Google (sign-in, if you use them), Discord (sign-in and the connection, if you play inside Discord, and hosting the feedback you send), and our hosting and database providers.
• Legal reasons: when required by law, or to protect players, the public, or our rights.

We do not sell your personal information or share it for cross-context behavioral advertising.

Cookies and storage

We use only essential cookies and browser storage: to keep you signed in and to remember your settings. We do not use advertising cookies or third-party trackers on this website. When you check out, Paddle's checkout loads on the page and Paddle's own privacy policy applies to it.

How long we keep it

• Account, license, and profile data: while your account is open.
• Purchase records: as long as tax and accounting laws require, usually up to 7 years.
• Service logs: up to 90 days, unless needed longer to investigate a security issue.
• Feedback posts and any email you add to one: until the feedback is resolved, or sooner if you ask us to delete them.

When you delete your account, we delete or anonymize your personal information, except records we must keep by law.

Your choices and rights

You can see and change your profile in the Game, turn off analytics, and delete your account. Depending on where you live, you may also have the right to access, correct, delete, or receive a copy of your personal information, to object to or limit how we use it, and to complain to a data protection authority. California residents have the right to know, delete, and correct their information, and we do not sell or share it. To make a request, email support@americanmahjonggame.com. We will not treat you differently for using these rights.

Children

The Game's online features are not meant for children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us information, contact us and we will delete it.

Where we process data

We are based in the United States, and our service providers may process data in the United States and other countries. When we transfer data from the European Economic Area or the United Kingdom, we use appropriate safeguards such as standard contractual clauses.

Security

We protect your information with encryption in transit, access controls, and by collecting as little as we can. No system is perfectly secure, so please use a strong, unique password or sign in with Apple, Google, or Steam.

Changes

If we change this policy in a significant way, we will tell you in the Game or by email before the change takes effect.

Contact

Garner Solutions, LLC · support@americanmahjonggame.com